Frequently Asked Questions (FAQ)
Orders
- My order is a gift, do you offer gift messages?
- How do I place an order?
- Can I change, add to, or cancel the order I just placed?
- I received a damaged or incorrect item or I am missing an item. What is my next step?
- When will I receive my custom printed item?
- Some products were missing in my delivery. Will they be coming separately?
Shipping & Delivery
Payment & Billing
- What payment methods can I use to order on your site?
- I was issued a Store Credit. How do I use it?
- I'm not able to use my debit/credit card to make a purchase. What can I do?
- I do not have a credit card or do not purchase over the Internet. What are my options?
- Can I send a donation by mail?
- Why do I need to provide my credit card identification number (CVV)?
Product Questions
- Product Subscriptions
- How do I write a review of a product?
- How to search for a product
- How long do out of stock products take to be restocked? Can I place a backorder?
- The size, color, or style I want is missing from the product choices. Can I still order it?
- Do you carry half sizes or different width shoes?
Promotions Policies
- Can I use multiple promotion codes on an order?
- How do I apply a promotion code?
- How do I know if my promotion code worked?
- How can I order the free gift on offer today?
- How do the BOGO, Buy 2 get 1 & BOGOHO offers work?
- How does your Buy-a-Pair Give-a-Pair promotion code work?
Account & Website Issues
Customer Service
Returns & Exchanges
GreaterGood Guardians
- I did Trivia and Click for Paws but my dashboard doesn't show them as completed. Why?
- If I have a paid [Partner, Protector, Angel] account, will anything change with my payments after the migration?
- What is the difference between the GreaterGood Guardian plans?
- What are Good Points and how can I earn them?
- I didn’t earn Good Points for an action, how come?
- What can I redeem with Good Points?
Site Advertising
Click to Give Sites
- What is a "Click To Give" website? How does the site work?
- How often can I click?
- How is clicking free? Who pays for the donations?
- How do you calculate what is given by daily clicks?
- What other free actions can I take for charity?
- Are cookies required to count my click?