EU Consumer Protection Law (Order Withdrawl) Follow

Under EU consumer protection law, customers who buy goods or services online have the right to cancel their purchase within 14 days of receiving the goods — no reason required. This is known as the "cooling-off period."

Any business selling online to EU consumers — regardless of where the business is located — must provide:

• An easy-to-find button or link (ours is located in our returns portal)
• A two-step confirmation flow where the customer confirms the withdrawal and provides their name and order details
• An automatic email confirmation sent to the customer after withdrawal

Exempt products — the 14-day right doesn't apply to everything. Common exemptions include custom/personalized goods, perishable items, unsealed digital software, digital content where the customer acknowledged losing the right, and fully performed services.

Please note that if you qualify for an Order Withdrawl, you will be expected to pay shipping costs for the return of the merchandise.  A label for purchase will be offered to you as you complete the Order Withdrawl steps outlined for you.

Once the product is received by GreaterGood/The Animal Rescue Site, a refund will be issued back to the original form of payment in the full amount of your order (Product cost, tax, original shipping costs). (Refunds can take 2-4 days for your financial institution to reflect the credit.)

*Please note that this functionality and policy applies to consumers that reside in the EU only.