How do I return or exchange my order? Follow
If you are not 100% satisfied with your purchase, you may return eligible items for a refund within 90 days of the purchase date. All credits or refunds will be applied to the original credit card used for payment. No credit or refund will be issued for items beyond the allowed return period of 90 days.
To complete a return or exchange of eligible items, please download and print the GreaterGood Returns Form PDF and follow the instructions:
Refund or Exchange Information & Form
GreaterGood does not pay to ship back returns or exchanges. You may return your package via the carrier of your choice, however; we suggest using a service that provides delivery confirmation and offers the option to put insurance on your package for the value of the item(s) enclosed.
Original shipping and handling charges (including customs fees, broker fees and tariffs for international shipments) are non-refundable.
No credit or item exchange will be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable), with all original tags attached and original packaging and parts included.
If an item is returned in a condition that is not new and has been used or damaged, (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.
Sales are final for all custom items, as well as Outlet and clearance items. Outlet items are products which are located in the Outlet category, are marked "Outlet" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns are accepted or refunds/credits allowed for Outlet and clearance items. Outlet and clearance items are limited to stock on hand.
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.
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