In response to Covid-19 and the various 'Stay at Home' orders in place across the country, GreaterGood is extending its return and exchange timeline from 45 days to 90 days to allow additional time for our valued customers to return merchandise.
(All other return / exchange policies are applicable.)
If you are not 100% satisfied with your purchase, you may return eligible items for a refund within 45 days of the purchase date. All credits or refunds will be applied to the original credit card used for payment. No credit or refund will be issued for items beyond the allowed return period of 45 days.
To complete a return or exchange of eligible items, please follow the instructions on the packing slip included with your order. For an exchange, please make sure to also indicate the desired item number(s) and proper sizing (if applicable).
Please send items to:
11700 48th Ave
Allendale, MI 49401
In the event you no longer have your original packing slip, please print a copy of your Order Confirmation email and indicate your return or exchange request and include it with your package. Be sure to include your name, address, email, and phone number so we can confirm the origin of the order.
GreaterGood does not pay to ship back returns or exchanges. You may return your package via the carrier of your choice, however; we suggest using a service that provides delivery confirmation and offers the option to put insurance on your package for the value of the item(s) enclosed.
Original shipping and handling charges (including customs fees, broker fees and tariffs for international shipments) are non-refundable.
No credit or item exchange will be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable), with all original tags attached and original packaging and parts included.
If an item is returned in a condition that is not new and has been used or damaged, (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.
Sales are final for all custom items, as well as Outlet and clearance items. Outlet items are products which are located in the Outlet category, are marked "Outlet" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns are accepted or refunds/credits allowed for Outlet and clearance items. Outlet and clearance items are limited to stock on hand.
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.